Effective as of September 15, 2022
This privacy policy (the "Privacy Policy") applies to the ESNTL Wellness mobile application (the "App"), owned and operated by Concentrix Catalyst PTY LTD ("Catalyst," "we," "us," or "our"). We have created this Privacy Policy to tell you what information the App collects, how we use that information, and who we will share that information with, if at all. This Privacy Policy does not address the privacy practices of any third parties that we do not own, control, or are affiliated with. Capitalized terms not defined in this Privacy Policy will have the meaning set forth in our Terms of Use. By visiting and/or using our App, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. We encourage you to read the Privacy Policy, and to use the information it contains to help you make informed decisions.
In the course of operating the App, Catalyst will collect and/or receive the following types of information. You authorize us to collect and/or receive such information.
Identifiable wellness data is not captured by Catalyst. Your use of the App, in conjunction with the Apple Watch, captures your wellness data such as resting heart rate, heart rate variability, skin temperature, blood oxygen saturation level and acceleration; metadata on workouts and sleep; the type of physical activity you engage in and the duration of your activity; general health, personal, and professional behavior data that you may choose to submit, such as mood rating scales and working hours; data reflecting strain and recovery; your physiological profile, including birthday, gender identity, weight, height, fitness/athlete level (e.g., professional or recreational); and details you choose to submit about your diet, medications, and female health tracking. All personally identifiable health data is stored in your Apple iCloud account.
Catalyst may use certain anonymized aspects of your wellness data to customize and deliver the experience as part of the services extended to your organization i.e., your employer.
We, and the third-party technology providers with which we work, use third-party analytics services to anonymously compile reports on device location (city, state, and / or country via use of the Internet Protocol Address (IP Address)), activity, analyze performance metrics, and collect and evaluate other information relating to the App and mobile usage.
When using the App, the App tracks your behaviors within the app to enable data driven design and development. We and the third-party technology providers track things like what buttons you may tap and what screens you may view, which enables us to measure how much engagement certain features have, or what subset of features are important or not.
In using the App, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. If at any time you wish to opt-out of this or any type of data collection, as the user of the App, you may take the necessary steps to cease use and delete the App from your mobile device.
If you have provided us with any Personal Information, you may access, remove, review, and/or make changes to the same by contacting us as set forth below. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. During your use of the App, you cannot opt out of receiving transactional e-mails related to the App (e.g., requests for support).
We may also deliver notifications to your mobile device (e.g., push notifications). You can disable these notifications by deleting the relevant service or by changing the settings on your mobile device.
We have appropriate security measures in place to prevent your Personal Information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
The App and its servers may be operated in the United States. If you are located outside of the United States, please be aware that your Information, including your Personal Information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the App, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.
Your app store may collect certain information in connection with your use of the App, such as Personal Information, Wellness Data, and other usage-based data. We have no control over the collection of such information by a third-party app store, and any such collection or use will be subject to that third party’s applicable privacy policies.
The App may contain links to third-party websites. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.
We do not knowingly collect or solicit Personal Data from anyone under the age of 13
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on the App. By accessing the App after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.
If you have questions about this Privacy Policy, please e-mail us at DPO@Concentrix.com with "Privacy Policy" in the subject line or mail us at the following address: 39899 Balentine Dr. Ste 235, Newark, CA 94560.
Applicable only if you reside within the European Economic Area: To deliver services to you, it is sometimes necessary for us to share your Personal Information and Wellness Data (in anonymized and aggregate form) outside the European Economic Area (EEA), e.g.:
These transfers are subject to special rules under European and UK data protection law.
These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to use standard data protection contract clauses that have been approved by the European Commission.
If you would like further information, please contact us (see “How To Contact Us" above).
For further information on each of your rights, including the circumstances in which they apply, including filing a complaint, see the guidance from the UK Information Commissioner's Office (ICO) on individual rights under the General Data Protection Regulation, or by contacting the Concentrix Data Protection Office at DPO@Concentrix.com.
If you are a California resident, you may ask businesses to disclose what personal information they have about you and what they do with that information. You also have the right to be notified, before or at the point businesses collect your personal information, of the types of personal information they are collecting and what they may do with that information. Generally, businesses cannot discriminate against you for exercising your rights under the CCPA. Businesses cannot make you waive these rights, and any contract provision that says you waive these rights is unenforceable. Please contact the Concentrix Data Protection Office for any questions, complaints or request pertaining to your rights at DPO@Concentrix.com.